# UAE Zero Bureaucracy & Code for Government Services Playbook

> **Guide Origin**: Community | **ArcKit Version**: [VERSION]

`/arckit:uae-zero-bureaucracy` generates a Service Catalogue Review under the UAE Code for Government Services and the Zero Bureaucracy programme. Captures service-catalogue mapping, bureaucracy-elimination baseline, and customer-experience KPIs.

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## Inputs

| Artefact | Purpose |
|----------|---------|
| Requirements (`ARC-<id>-REQ-v1.0.md`) | Service scope and user outcomes |
| User stories (`ARC-<id>-BKLG-v*.md`, from `/arckit:backlog`) | End-to-end user journeys |
| Journey maps (held by the project, for example under `external/`) | Step-by-step interactions |
| KPI baselines (held by the project, for example under `external/`) | Existing performance baseline |

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## Command

```bash
/arckit:uae-zero-bureaucracy <project ID or service name>
```

Output: `projects/<id>/ARC-<id>-ZBUR-v1.0.md`

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## Review Structure

| Section | Contents |
|---------|----------|
| Service Catalogue Mapping | Each service mapped to Code for Government Services entry |
| Bureaucracy Elimination Baseline | Steps / forms / documents / wait time before vs after |
| Customer Experience KPIs | Satisfaction, completion rate, time-to-outcome targets |
| Code Compliance Statement | Per-clause compliance against the Code for Government Services |
| External References | Zero Bureaucracy programme and Code for Government Services citations |

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## Bureaucracy Elimination Levers

| Lever | Example |
|-------|---------|
| Eliminate steps | Remove redundant approvals |
| Eliminate documents | Replace paper with verified Pass claim |
| Eliminate visits | Online completion end-to-end |
| Eliminate fields | Pre-fill from federal registers |
| Reduce time | Same-day decisioning vs multi-day |

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## One-Page Workflow

| Phase | Key Activities | ArcKit Commands |
|-------|----------------|-----------------|
| Discovery | Service catalogue, user journeys | `/arckit:requirements`, `/arckit:story` |
| Zero Bureaucracy | Catalogue review and baseline | `/arckit:uae-zero-bureaucracy` |
| Alignment | National-priorities statement | `/arckit:uae-priorities-alignment` |
| Records | Source-of-truth designations | `/arckit:uae-digital-records` |

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## Review Checklist

- Every service in scope mapped to a Code for Government Services entry.
- Baseline (steps, documents, time) captured for "before" and "after".
- KPIs have measurable targets (no qualitative-only goals).
- Each Code clause has an explicit compliance statement (compliant / partial / non-compliant + plan).
- Bureaucracy-elimination outcomes feed `/arckit:uae-priorities-alignment`.

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## Key Notes

- **Programme alignment**: Outputs feed the federal Zero Bureaucracy reporting cadence.
- **Baseline first**: Capture the "before" measurement explicitly — improvement claims require it.
- **Run order**: Best executed once user stories and journeys are stable.
- **Community-contributed**: Output should be reviewed by qualified service-design and federal compliance counsel before reliance.