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Guide Origin: Community | ArcKit Version: [VERSION]
/arckit:uae-zero-bureaucracy generates a Service Catalogue Review under the UAE Code for Government Services and the Zero Bureaucracy programme. Captures service-catalogue mapping, bureaucracy-elimination baseline, and customer-experience KPIs.
Inputs
| Artefact | Purpose |
|---|---|
Requirements (ARC-<id>-REQ-v1.0.md) |
Service scope and user outcomes |
User stories (ARC-<id>-BKLG-v*.md, from /arckit:backlog) |
End-to-end user journeys |
Journey maps (held by the project, for example under external/) |
Step-by-step interactions |
KPI baselines (held by the project, for example under external/) |
Existing performance baseline |
Command
/arckit:uae-zero-bureaucracy <project ID or service name>
Output: projects/<id>/ARC-<id>-ZBUR-v1.0.md
Review Structure
| Section | Contents |
|---|---|
| Service Catalogue Mapping | Each service mapped to Code for Government Services entry |
| Bureaucracy Elimination Baseline | Steps / forms / documents / wait time before vs after |
| Customer Experience KPIs | Satisfaction, completion rate, time-to-outcome targets |
| Code Compliance Statement | Per-clause compliance against the Code for Government Services |
| External References | Zero Bureaucracy programme and Code for Government Services citations |
Bureaucracy Elimination Levers
| Lever | Example |
|---|---|
| Eliminate steps | Remove redundant approvals |
| Eliminate documents | Replace paper with verified Pass claim |
| Eliminate visits | Online completion end-to-end |
| Eliminate fields | Pre-fill from federal registers |
| Reduce time | Same-day decisioning vs multi-day |
One-Page Workflow
| Phase | Key Activities | ArcKit Commands |
|---|---|---|
| Discovery | Service catalogue, user journeys | /arckit:requirements, /arckit:story |
| Zero Bureaucracy | Catalogue review and baseline | /arckit:uae-zero-bureaucracy |
| Alignment | National-priorities statement | /arckit:uae-priorities-alignment |
| Records | Source-of-truth designations | /arckit:uae-digital-records |
Review Checklist
- Every service in scope mapped to a Code for Government Services entry.
- Baseline (steps, documents, time) captured for "before" and "after".
- KPIs have measurable targets (no qualitative-only goals).
- Each Code clause has an explicit compliance statement (compliant / partial / non-compliant + plan).
- Bureaucracy-elimination outcomes feed
/arckit:uae-priorities-alignment.
Key Notes
- Programme alignment: Outputs feed the federal Zero Bureaucracy reporting cadence.
- Baseline first: Capture the "before" measurement explicitly — improvement claims require it.
- Run order: Best executed once user stories and journeys are stable.
- Community-contributed: Output should be reviewed by qualified service-design and federal compliance counsel before reliance.