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Guide Origin: Official | ArcKit Version: [VERSION]

DDaT Role Family: IT Operations Framework: UK Government DDaT Capability Framework

Overview

The IT Service Manager ensures IT services are delivered effectively and efficiently. You use ArcKit to design ITSM processes, prepare operational readiness documentation, and manage cloud costs.

Primary Commands

Command Purpose Guide
/arckit:servicenow Design ServiceNow service management — CMDB, SLAs, incident, change, problem management Guide
/arckit:operationalize Create operational readiness pack — support model, runbooks, DR/BCP, on-call, handover Guide
/arckit:finops Create FinOps strategy — cloud cost management, optimization, governance, forecasting Guide

Secondary Commands

Command Your Involvement Guide
/arckit:requirements Review service-level requirements (SLAs, availability, support hours) Guide
/arckit:risk Review operational risks and service continuity Guide
/arckit:backlog Review backlog for operational and support stories Guide
/arckit:traceability Verify service requirements trace to operational design Guide
/arckit:health Monitor artifact health for live service documentation Guide
/arckit:diagram Review infrastructure and service diagrams Guide

Typical Workflow

requirements → servicenow → finops → operationalize

Step-by-step

  1. Understand SLAs: Review service-level requirements from /arckit:requirements
  2. Design ITSM: Run /arckit:servicenow for CMDB configuration, SLA design, incident workflows
  3. Plan cost management: Run /arckit:finops for cloud cost governance and optimization
  4. Prepare for live: Run /arckit:operationalize for runbooks, DR/BCP, and support handover

Key Artifacts You Own

  • ARC-{PID}-SNOW-v*.md — ServiceNow service design (co-owned with Service Owner)
  • ARC-{PID}-FINOPS-v*.md — FinOps strategy
  • ARC-{PID}-OPS-v*.md — Operational readiness pack (co-owned with Technical Architect)