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Guide Origin: Official | ArcKit Version: [VERSION]

DDaT Role Family: Product and Delivery Framework: UK Government DDaT Capability Framework

Overview

The Service Owner is accountable for the quality and performance of a live service. You use ArcKit to design service management, prepare operational readiness, and evidence compliance for service assessments.

Primary Commands

Command Purpose Guide
/arckit:servicenow Design ServiceNow service management — CMDB, SLAs, incident, change, problem Guide
/arckit:operationalize Create operational readiness pack — support model, runbooks, DR/BCP, handover Guide
/arckit:service-assessment Prepare for GDS Service Standard assessment (14 points) Guide

Secondary Commands

Command Your Involvement Guide
/arckit:plan Review project plan for go-live milestones Guide
/arckit:stakeholders Ensure service users and support teams are captured Guide
/arckit:requirements Review service-level requirements (NFR-A availability, NFR-P performance) Guide
/arckit:risk Review operational risks and service continuity Guide
/arckit:backlog Review backlog for operational stories Guide
/arckit:finops Review cloud cost management for the service Guide
/arckit:story Generate service narrative for governance boards Guide
/arckit:health Monitor artifact health for the service Guide

Typical Workflow

requirements → servicenow → operationalize → service-assessment → story

Step-by-step

  1. Understand requirements: Review NFR requirements for availability, performance, and support SLAs
  2. Design service management: Run /arckit:servicenow for CMDB, SLAs, incident workflows, change control
  3. Prepare operations: Run /arckit:operationalize for runbooks, DR/BCP, on-call rotas, and handover docs
  4. Assess readiness: Run /arckit:service-assessment to evidence compliance against GDS Service Standard
  5. Report: Run /arckit:story to document the service journey for governance

Key Artifacts You Own

  • ARC-{PID}-SNOW-v*.md — ServiceNow service design
  • ARC-{PID}-OPS-v*.md — Operational readiness pack
  • ARC-{PID}-SVCASS-v*.md — Service assessment report